Shipping & Refund Policies

STARMART 100% BUYER PROTECTION PROGRAM DETAILS:
StarMart.co.in has a friendly return and refund policy to ensure your online purchase is free of stress. We offer "100% Buyer Protection Program" for our valued customers. We do not release your payment to the seller till the products are received by you and you are happy with it. We are always with you, before your purchase and after your purchase. We are not perfect but we have ensured hard that our refund/return policies do not bring any ugly surprises to you post your purchase.

How can I know the status of my order(s)?

        ·         Registered users can check the order details by clicking on “My Orders”.
·         Next page will show you all your existing and previous orders placed during the past 3 months. To view older orders, you may select the Start & End Date and click on “Go”.
·         Click on the Purchase ID you want to know about.
·         Guest users can check the order details by clicking on “Track Order”.
·         Enter your Email Address and the Purchase ID and click on “Track” button on the right side..
·         You can review your order details on the next page.


Why have I not received my product yet?

Mostly, all the orders are shipped from our end as per the promised shipment date; however, there may be some unforeseen circumstances, which may affect the shipment or the delivery estimates. In this case, we’ll send an e-mail, intimating you about the issue and the revised shipment/delivery date.
You can also see the order status by clicking on “My Account” at the top right corner of the page.


What is the difference between shipping time and delivery time?

Shipping refers to the time taken to obtain the item(s), packing and dispatching. You will find a shipping timeline on the products displayed on our site (E.g. Ships within 2-3 days). This refers to the number of working days it will take to dispatch the product from our end.
The delivery may take few more days depending on the address and the courier company used.
The shipping and delivery time excludes public holidays and Sundays falling during the estimated shipping and delivery dates.

How does StarMart pack items?

Don’t worry. All items are carefully packaged to avoid any form of damage. We ensure the packaging is waterproof with plastic wrap; and fragiles (i.e. electronic) items are safely secured with bubble wrap.


What if I find my package opened or tampered upon delivery?

Please don’t accept an open or tampered package. Notify us of the same on this link ASAP.

How do I take advantage of FREE shipping?

        ·         We provide free delivery on orders valued at Rs. 500 or more.
·         Generally, a shipping charge of Rs. 40 will apply if your product cart value is less than Rs. 500.
·         This is applicable for the products (“sold by StarMart” and not for any other merchant seller) and if shipping to a single Indian address.
·         For some special product or order, handling fees may still apply.
·         You will not receive FREE shipping on your order if any eligible items are canceled, bringing the total below Rs. 500.
·         Items fulfilled by a third-party seller may not be eligible for FREE shipping.
·         Cancelling items, combining orders, or changing your shipping address, speed, or preference might affect your order’s eligibility for Free Shipping.
·         Delivery time may be affected in case of an address change on an order which has already been shipped.
·         We reserve the right to change or discontinue FREE Shipping at any time.

What is StarMart’s Return Policy?

Our "100% Buyer Protection Program" allows for easy returns and refunds for:
 
•             1. Products which you received in "Damaged/Defective/Broken" condition.
•             2. Products not as per description/photo on the website.
•             3. Products which you may not like for quality, color and design related issues.
 
All the products must be returned in the original condition they were received in along with any bills and labels. Please follow the below given steps to register your dispute within 7 days of receipt of the product. Disputes registered after 7 days of delivery may not be entertained by sellers. Consumable products like food and beverages, bath and beauty products and bulky items like furniture/statues/paintings/temples (mandir) cannot be returned. Custom stitched products cannot be returned.


How to raise dispute for an order?

You need to register your dispute in either of the two ways:

•             1. By sending email to customercare@StarMart.co.in with images of broken/defective/damaged products within 3 days of delivery. We need photos of the damaged/defective/different products received so that we can defend your dispute with relevant seller. Please mention your order number in the email.
•             2. Register dispute directly with seller by following below procedure for direct resolution which usually is faster.

To register dispute directly with seller, please follow below mentioned easy process:

o             1. Go to your customer account here at http://www.starmart.co.in/customer/account and sign in when prompted.
o             2. Or Click the "My Account link" at the top of the site and sign in when prompted.
o             3. Click on the "Confirmed Orders" Tab on the left side and Select the Order you wish to return.
o             4. On the order detail page you will see "Raise Dispute with Seller" section.
o             5. Enter the details of your dispute and attach relevant images there.
o             6. Click "Raise Dispute to Seller" button once ready.
o             7. If you are not registered on StarMart.co.in, you can register by clicking the "Register" link on the top of website and then file the dispute or you can send email to support@starmart.co.in
 
After the seller reviews your return request, you will receive an e-mail with instructions on resolution or return of your item. Please allow the seller three days to respond to your return request and provide instructions on returning your item. We recommend using an online traceable courier service for returning your items.


What to do if Seller is not responding to the dispute?

Please allow 3 business days for your seller to address the issue and provide instructions for your return/ resolution. If the seller does not respond even after 3 business days, or if your issue is not addressed to your satisfaction, you can submit the dispute by sending email to support@starmart.co.in and we will ensure you get timely resolution to your dispute.


Who pays for the delivery charges for returning of products?

When you're returning an item that was damaged/ defective or due to an error on the seller's part, you will be compensated for return courier charges. You will be paid flat Rs. 100 voucher which can be used to buy any of the StarMart products for next 3 months. Please pack well when you are returning the product so that it reaches the seller in good condition.
The amount you paid for the product plus any shipping paid at the time of order will be directly refunded back to your bank account/credit card/debit card within 15 working days of refund.

 

When will I be refunded?

We can refund you when the seller notifies us of the receipt of the item back from you or the online tracking shows as delivered to the seller address. Remember that items have to be returned to sellers directly by you. Once the seller notifies us of the receipt of the return item, we will credit the amount back to you within 15 working days (does not include Saturdays, Sundays and Bank Holidays).


How are items packaged?

All items are carefully packaged as to avoid any form of damage.


What are the shipping charges?

Sellers provide FREE delivery on most items in India. Some items may have shipping depending on the nature of the product. For International orders, the shipping charges are different for different items and is mentioned clearly on the product page. Also Prices may be different for different countries to account for shipping costs as sellers are free to set their prices and prices listed in INR are only for India.

What is the estimated delivery time?

The estimated time of delivery is within 7 working days for domestic orders and 21 working days for international orders. All orders get shipped within 5 days from the Seller’s warehouse.

How will the delivery be done?

•             We try to process all deliveries through reputed courier companies like Bluedart, Aramex, AFL,  DTDC, DHL and Fedex. In some cases where the pincode/zipcode is not servicable by these courier companies, we use Indian Speed Post for those deliveries.
•             If there is no courier service available in your area, we will get in touch with you and try to work out a convenient alternate delivery location that is serviced by our courier partners.

Do you deliver internationally?

StarMart  does deliver items internationally. You are more than welcome to make your purchases on our site from anywhere in the world. We use DHL, DTDC, India Post or FEDEX to deliver your shipments safely and timely to you.


How can I track the delivery of my order?

All StarMart items are delivered through reputed courier partners who will provide you with a Tracking ID for your order by which you can track your delivery on the respective websites of our courier partners. We email you the tracking number after we dispatch your order. You can also see the tracking number in your order history panel in your account when you login.

Who bears the Octroi for certain locations in India?

Nagpur , Sangli , Dombivili , Nasik , Mumbai , Pimpri & Chinchwardi , Kothrud (Pune) , Ahmednagar , Pune , Akola are Octroiable cities. Any applicable octroi will be payable by the customer. Please pay Octroi to the courier company if requested by them in these cities. StarMart.co.in is not responsible for any octroi payments.


Who would be responsible for paying local taxes in countries outside of India?

Customs Duty & other international taxes etc. if applicable will have to be borne by the customer according to the laws of the land.

 

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