Returns Policy

What is StarMart’s Return Policy?

Our"100% Buyer Protection Program" allows for easy returns and refundsfor:
 
•             1.Products which you received in "Damaged/Defective/Broken" condition.
•             2.Products not as per description/photo on the website.
•             3.Products which you may not like for quality, color and design related issues.
 
All the products must be returned in the original condition they were receivedin along with any bills and labels. Please follow the below given steps toregister your dispute within 7 days of receipt of the product. Disputesregistered after 7 days of delivery may not be entertained by sellers.Consumable products like food and beverages, bath and beauty products and bulkyitems like furniture/statues/paintings/temples (mandir) cannot be returned.Custom stitched products cannot be returned.

How to raise dispute for an order?

Youneed to register your dispute in either of the two ways:
 
•             1. Bysending email to customercare@StarMart.co.in with images ofbroken/defective/damaged products within 3 days of delivery. We needphotos of the damaged/defective/different products received so that we candefend your dispute with relevant seller. Please mention your order number inthe email.
•             2.Register dispute directly with seller by following below procedure for directresolution which usually is faster.
To register dispute directly with seller, please follow belowmentioned easy process:
o            1. Go to your customer account here athttp://www.starmart.co.in/customer/account and sign in when prompted.
o             2. OrClick the "My Account link" at the top of the site and sign in whenprompted.
o             3.Click on the "Confirmed Orders" Tab on the left side and Select theOrder you wish to return.
o             4. Onthe order detail page you will see "Raise Dispute with Seller"section.
o             5.Enter the details of your dispute and attach relevant images there.
o             6.Click "Raise Dispute to Seller" button once ready.
o             7. Ifyou are not registered on StarMart.co.in, you can register by clicking the"Register" link on the top of website and then file the dispute oryou can send email to support@starmart.co.in
 
After the seller reviews your return request, you will receive an e-mail withinstructions on resolution or return of your item. Please allow the sellerthree days to respond to your return request and provide instructions onreturning your item. We recommend using an online traceable courier service forreturning your items.

Whathappens after a dispute is raised?

After the seller reviews your return request, you will receive anemail containing the instructions and return shipping address to which you needto send back the product within 7 days. We recommend using an online traceablecourier service for returning your items.
Note: Please allow the seller 3 days to respond to your return request andprovide instructions on returning your item.

What to do if Seller is not responding to the dispute?

Pleaseallow 3 business days for your seller to address the issue and provideinstructions for your return/ resolution. If the seller does not respond evenafter 3 business days, or if your issue is not addressed to your satisfaction,you can submit the dispute by sending email to support@starmart.co.in and wewill ensure you get timely resolution to your dispute.

Who pays for the delivery charges for returning of products?

Whenyou're returning an item that was damaged/ defective or due to an error on theseller's part, you will be compensated for return courier charges. You will bepaid flat Rs. 100 voucher which can be used to buy any of the StarMart productsfor next 3 months. Please pack well when you are returning the product so thatit reaches the seller in good condition.
The amount you paid for the product plus any shipping paid at the time of orderwill be directly refunded back to your bank account/credit card/debit cardwithin 15 working days of refund.

When will I be refunded?

We canrefund you when the seller notifies us of the receipt of the item back from youor the online tracking shows as delivered to the seller address. Remember thatitems have to be returned to sellers directly by you. Once the seller notifiesus of the receipt of the return item, we will credit the amount back to youwithin 15 working days (does not include Saturdays, Sundays and Bank Holidays).

CanI return a part of my order?

Yes, a return can be created at item level but if you haveordered multiple quantities of the same item, you cannot initiate a return fora partial quantity.

Whatitems are not returnable?

Items falling under following categories CANNOT bereturned Consumable items like Food and Beverages, Bath and Beauty
Bulky items like Furniture/ Statues/ Paintings/ Temples (Mandir) Custom stitched products

 

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